https://www.marieshuber.com/designing-a-digital-solution-to-help-practitioners-choose-effective-sanitation-technologies-in-refugee-crises daily 0.75 2025-05-19 https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/a5a32bb2-9398-4fca-aa69-615a3cfe981d/Screen+Shot+2021-12-28+at+9.58.07+AM.png Designing a digital solution to help practitioners choose sanitation technologies in refugee crises Content analysis of 33 existing resources on sanitation in humanitarian response to see what content they covered and how accessible they were. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/25ecd3ae-69ae-45c4-8a7a-998b959745fa/IMG_4770.jpg Designing a digital solution to help practitioners choose sanitation technologies in refugee crises User observation of sanitation decision makers in real-time humanitarian responses in Iraq, northeast Syria, and the Congo. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/b0e1b401-494d-4882-aaa8-b8f0902f0eea/pexels-lukas-669610.jpg Designing a digital solution to help practitioners choose sanitation technologies in refugee crises Online survey with nearly 100 potential users on their professional and personal profile, information access and use, and their motivations, goals, and pain points in making decisions on sanitation technologies. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/b3a42f95-aa87-4447-a627-21d68938288a/Screen+Shot+2021-12-28+at+10.25.43+AM.png Designing a digital solution to help practitioners choose sanitation technologies in refugee crises Design workshop with research stakeholders to engage with findings and collaboratively brainstorm solutions that could enable better decision making. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/57212a8e-7aa5-45c7-9fda-661f8a6f6407/IMG_4780.jpg Designing a digital solution to help practitioners choose sanitation technologies in refugee crises In-context user interviews with nine potential users making sanitation decisions in real-time humanitarian responses. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/21e97f4e-c49a-445e-8a28-70ec9fa16125/christin-hume-mfB1B1s4sMc-unsplash.jpg Designing a digital solution to help practitioners choose sanitation technologies in refugee crises - Make it stand out Desk research on sanitation technologies and solutions that were already available for practitioners. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1589686634348-4JG2M1D4ME5WRWJFQXOU/Screen+Shot+2020-05-16+at+7.59.21+PM.png Designing a digital solution to help practitioners choose sanitation technologies in refugee crises Summary of content analysis of existing resource materials https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1589749071600-N382G1TOH3XQUQRQY73Q/OCTOPUS+workshop+boards2.png Designing a digital solution to help practitioners choose sanitation technologies in refugee crises Group work on technical, non-technical, and knowledge and experience barriers from design workshop participants https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1589737658962-D8561ZLXWVP3YN5RDNBH/Screen+Shot+2020-04-28+at+5.12.56+PM.png Designing a digital solution to help practitioners choose sanitation technologies in refugee crises https://www.marieshuber.com/about daily 1.0 2025-06-02 https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1589176571760-DIJ1K5H6RWY91M67Q210/EQ8C6461c.png About https://images.squarespace-cdn.com/content/v1/5ce435d6bea1ed00016ba287/1558964652247-5MWXNMFZVOPGE4TY6U2Q/MHeiderich_ReflexionenZwei-05-copy.jpg About https://www.marieshuber.com/new-page daily 0.75 2025-05-19 https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/c3da1da8-f0c6-4ef6-b3d0-f6535c8fa820/Screenshot+2025-05-19+at+3.39.34%E2%80%AFPM.png Articles and Media - Make it stand out Work featured in Abi Noda’s Engineering Enablement newsletter https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/131ed0d0-eb04-44e4-9355-4ae6c4eed507/Screenshot+2025-04-29+at+2.18.46%E2%80%AFPM.png Articles and Media - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1588264910713-7F0B0E7CPPU1D5I2V7LI/mixed_methods+cover.png Articles and Media - Mixed Methods Podcast Like many of us, Marie Huber’s path to human-centered research has been a winding one. However, unlike most of us, her path has taken her through Afghanistan, Iraq, and numerous service organizations around the world. She is now working in San Francisco at a social impact consultancy, and recently wrote an article about how she is applying all of this experience working in crisis situations to the current coronavirus situation. In this conversation, Marie expands on what she wrote about and dives deeper into how to work at this time and how to care for participants, co-workers, and ourselves. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1589308244859-3HM863YKDUNZHYJCV02H/Screen+Shot+2020-05-12+at+11.30.04+AM.png Articles and Media https://www.marieshuber.com/rebuilding-after-isis-designing-an-app-based-solution-for-distributing-humanitarian-assistance daily 0.75 2021-12-30 https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/b9502b87-dafb-4ad7-84ab-524d6bb5233c/ir-k-publikace_1234x681.png Rebuilding after ISIS: designing an app-based solution for distributing humanitarian assistance In-context user interviews with shopkeeper users to understand their existing systems, goals, motivations, and potential challenges participating in the distribution program and using a voucher-based system. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1590440848125-R7WLQXHNQUBFQ781PDRM/AP_ramadi_06_as_160512_v12x5_16x9_992.jpg Rebuilding after ISIS: designing an app-based solution for distributing humanitarian assistance Images of Ramadi streets and apartment buildings before and after the conflict https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/dcc00827-8228-4e32-a47f-171c1f5b461b/image-2+%281%29.png Rebuilding after ISIS: designing an app-based solution for distributing humanitarian assistance Household assessment I developed and tested a household assessment to understand what kinds of assistance items returning households needed, using a structured interview and in-home observational assessments. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/00c29cd0-b898-41db-bb2f-84dcdaafcb20/Screen+Shot+2021-12-28+at+10.27.56+AM.png Rebuilding after ISIS: designing an app-based solution for distributing humanitarian assistance Reviewing existing returnee user data Our organization and partners tracked refugees and returnees, had carried out previous needs assessments, and had registered individuals and households eligible for humanitarian assistance. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/09d6eb81-5100-40bf-8d49-d96362d69935/mena-iraq-market.jpg Rebuilding after ISIS: designing an app-based solution for distributing humanitarian assistance Local market assessment carried out by the research team doing an observational assessment of major markets in neighborhoods that had sustained minor damages. Observations included location, accessibility, opening hours, languages spoken, inventory, pricing, quality, and shopper volume. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1590269988756-ARHMALBSV8Y1UHXU885A/kelly-sikkema-gcHFXsdcmJE-unsplash.jpg Rebuilding after ISIS: designing an app-based solution for distributing humanitarian assistance https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1590270439585-PMC8FS663LZZ8ESBWHBG/2015_Zaatari_Shelter_Herwig-170.png Rebuilding after ISIS: designing an app-based solution for distributing humanitarian assistance https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/b18dcd2e-cdf5-4bce-b433-16234a55874e/201207270841090813.jpg Rebuilding after ISIS: designing an app-based solution for distributing humanitarian assistance Field usability testing with returnee users I developed a test plan and supported the design and research team to implement it in the field through observing 5 eligible voucher recipients while they attempted to utilize a test voucher. Staff from the design team observed the walk-throughs. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/5e1f1970-362b-4e9f-a81b-c67a2411b677/miswag_4+%281%29.jpg Rebuilding after ISIS: designing an app-based solution for distributing humanitarian assistance Field usability testing with shopkeeper users I developed a test plan and supported the research team to implement walk-throughs with staff members from 5 participating shops. Staff from the design team observed the walk-throughs. https://www.marieshuber.com/designing-for-women-healthcare-users-in-afghanistan daily 0.75 2021-12-30 https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/edc7f9e6-0fce-43d6-b8b4-0eeaafc3a9d0/POST+C+SECTION-3.jpg Designing for women healthcare users in Afghanistan Walk-throughs and observations I developed a facility checklist and did walk-throughs with staff, observing and assessing the layout, facilities, resources, protocols, and systems in place. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/ecc6c784-91b9-4aeb-95aa-9e57a54dc2d5/20200610-nyt-afghan_virus_1-ac.jpg Designing for women healthcare users in Afghanistan Intercept survey and exit interviews with healthcare facility users I developed a survey and interview protocol for female healthcare facility users. Connectivity and literacy constraints would not allow for recruiting participants or administering the survey remotely, so the research team worked with the facilities to verbally administer the survey with voluntary exit interviews. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/613b78dc-b02b-41f0-add6-9726fc6f5188/DSC00029.jpg Designing for women healthcare users in Afghanistan Stakeholder Interviews with facility directors, the Public Health Directorate and Department of Women’s Affairs, and non-government organizations working in health and provision of services addressing domestic and gender-based violence. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/47f095bb-188d-41e6-8dc6-75979c0b838b/Screen+Shot+2021-12-29+at+1.29.07+PM.png Designing for women healthcare users in Afghanistan Focus groups with shelter residents Together with the field manager, I facilitated discussions with survivors of intimate partner and gender-based violence who were residing in shelters. The discussion focused on survivors’ decision-making, healthcare seeking behaviors, and experiences receiving healthcare services. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/b70fa427-5e9e-4744-bb1b-75a709a3f322/PWN+Midterm+Review+-+Bamyan+%2848%29.JPG Designing for women healthcare users in Afghanistan Journey mapping with healthcare providers and facility staff where we facilitated a “walk-through” current state journey mapping exercise of the current process from the first point of contact with the facility all the way through discharge and long-term follow-up. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/100eea9a-8e0e-4f50-84c4-bb011ae3cd6b/Bild1_survey-1594962_1920-1536x1024.jpg Designing for women healthcare users in Afghanistan Healthcare provider survey to better understand what they currently knew, thought, and did in providing services in cases of domestic and gender-based violence. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1590438814211-X8QIXWD5I0ZNANDLHUP0/Screen+Shot+2020-05-25+at+1.28.55+PM.png Designing for women healthcare users in Afghanistan Waiting times of facility users https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1590439602896-1OG9ZSEATTYKNWZP4MAK/Screen+Shot+2020-05-25+at+1.29.52+PM.png Designing for women healthcare users in Afghanistan Attitudes and beliefs of healthcare providers from the survey https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1590438799884-CFA7FVVGJUQ4JFIMBUUB/Screen+Shot+2020-05-25+at+1.28.46+PM.png Designing for women healthcare users in Afghanistan Findings from the exit interviews https://www.marieshuber.com/developing-a-ux-to-support-users-to-manage-heart-failure daily 0.75 2025-05-19 https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/5d8b809c-3aea-4789-b92f-5b45f375b335/linkedin-sales-solutions-VtKoSy_XzNU-unsplash.jpg Developing a UX to support users to manage Heart Failure Generative User Interviews 90 minute moderated sessions with 15 people managing Heart Failure using an adapted version of the ‘Life Story Interview’ method - a story facilitation approach to understanding the Heart Failure condition journey. This method creates opportunities to explore the unknown with an open-ended, participant-led narrative that establishes trust and safety for participants discussing personal and sometimes difficult topics. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/2a6e3559-1887-48ae-a0b0-68e7078fe34e/glenn-carstens-peters-npxXWgQ33ZQ-unsplash+%281%29.jpg Developing a UX to support users to manage Heart Failure Secondary research looking at competitors, public case studies, and academic research to better understand the demographics of our target user population and identify known user problems, pain points, and needs. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/d4a58e4d-a731-49b6-9af3-7d7752ece66e/Screen+Shot+2021-11-29+at+10.06.24+PM.jpg Developing a UX to support users to manage Heart Failure Concept testing 60 minute moderated sessions with the same 15 participants using an interactive Figma prototype. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/8b9c9459-1261-43e6-80e2-d5a7c3bfc74b/Screen+Shot+2021-11-29+at+11.13.59+PM.png Developing a UX to support users to manage Heart Failure - Make it stand out Team watch parties I hosted a series of watch parties to watch thematic reels on user needs and participant-perceived value together. As we watched the videos, the team used a Miro board with facilitated prompts to record observations and anchor team discussion. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1640819647916-LTINZ01KGICZIHPDJ3UN/unsplash-image-smgTvepind4.jpg Developing a UX to support users to manage Heart Failure - Make it stand out Real-time resource As an embedded UX Researcher, I was able to bring the user perspective and what we learned into core team meetings in real time, and reflect learnings in key product documents and processes including the product requirements, roadmap, and in feedback on product design and marketing deliverables. I welcomed ad hoc requests for insights from stakeholders across the product team. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/20f63c61-0ad9-4eb1-a881-893546bf9846/unnamed.png Developing a UX to support users to manage Heart Failure - Make it stand out Shareout presentation and report I put together a slide deck in two sections - a TL;DR-style presentation highlighting key learnings, and an in-depth Slidedocs-style report deck with the curated video reels throughout to document complete learnings. I held a shareout workshop with the core team, and also presented key learnings to the broader product organization in our quarterly UXR review. https://www.marieshuber.com/iterative-testing-and-design-of-a-digital-led-health-alerts-experience daily 0.75 2025-05-19 https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/afcf4b63-909e-43c0-8556-328ea65d2900/pexels-lisa-1068866.jpg Iterative testing and design of a digital-led health alerts experience Content testing The sessions also included content testing of the copy on each screen of the prototype. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/19424b57-7870-46bf-a286-3456c1825163/IMG_6515-1600x900.jpg Iterative testing and design of a digital-led health alerts experience - Make it stand out Summative testing Because the product was classified as Software as a Medical Device, we also carried out summative testing on the final alerts experience to assess that the product met safety and usability requirements for regulatory compliance. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/30f2c2e7-365d-4784-a4d0-4bfb112da06d/Screen+Shot+2021-11-30+at+7.11.23+PM.jpg Iterative testing and design of a digital-led health alerts experience Iterative testing and design 60 minute moderated semi-structured interviews with 11 individuals living with heart failure. Participants navigated a medium-fidelity prototype and were asked to complete key tasks. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/69050edb-a24d-41b9-8fcb-314a22e4c544/Screen+Shot+2021-12-29+at+5.25.38+PM.png Iterative testing and design of a digital-led health alerts experience - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1ac7a2a9-cfbc-4ada-8f9f-333cd2e4effb/maarten-van-den-heuvel-8EzNkvLQosk-unsplash.jpg Iterative testing and design of a digital-led health alerts experience Desk review of UXR learnings I reviewed previous UXR learnings from foundational research and summative testing to identify and surface relevant existing insights to the team. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/cff32bfb-0a07-4784-b6fd-460bf1c99edf/pexels-cottonbro-7437492.jpg Iterative testing and design of a digital-led health alerts experience - Make it stand out Session observers By inviting observers to sessions, my team got first hand observations of what we were learning in the study. They watched participants struggle to understand terminology, or get stuck in confusion on what would happen next. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/aa4a5db1-10b1-47af-8dc9-d9859c22ceac/Screen+Shot+2021-11-30+at+7.07.07+PM.jpg Iterative testing and design of a digital-led health alerts experience - Make it stand out Post-session debriefs The post-session debriefs were another opportunity to socialize learnings. We were each able to bring our own unique perspectives - design best practices, content strategy and experience, and my depth of understanding of our users based on this and previous UXR studies. https://images.squarespace-cdn.com/content/v1/5ea61dcc81216b39f8daf210/1482354d-32ef-40a9-9bfa-a64fbce7d18e/Screen+Shot+2021-11-30+at+7.11.23+PM.jpg Iterative testing and design of a digital-led health alerts experience - Make it stand out Shareout presentation and deck After concluding the study, I prepared a deck documenting the study and what we had learned, including high-level north star experience takeaways as well as documentation of what we tried and learned and recommendations for Design, Content, Clinical, and Product stakeholders. I held a learning workshop with the core team, and also presented key study learnings to the broader organization at our quarterly UXR review.